1. General Refund Policy

ReviewMagnet offers both trial and paid subscription plans. Our refund policy varies based on the type of service purchased:

2. Trial Periods

Free Trial: No payment is required during trial periods, so no refunds are applicable.

Extended Trial: If you've purchased an extended trial, refunds may be requested within 7 days of purchase, provided the service has not been substantially used.

3. Paid Subscriptions

Starter Business Kit (₹699):

• Refunds available within 7 days of delivery if the physical Smart Standee card/QR code is unused
• Customer must return the physical product in original condition
• Shipping costs are non-refundable
• A 15% restocking fee may apply to returned items

Lifetime Access:

• Refunds available within 14 days of purchase
• Must demonstrate that the service does not function as described
• Technical issues must be reported and given reasonable opportunity to be resolved

4. Digital Products

For digital-only purchases (QR codes, analytics access, etc.):

• Refunds available within 48 hours of purchase
• Only if the digital product is not delivered or is non-functional
• No refunds once the digital product has been accessed or downloaded

5. Non-Refundable Items

The following are generally non-refundable:

• Used or activated Smart Standee cards
• Downloaded digital content
• Services that have been substantially used
• Custom or personalized items

6. How to Request a Refund

To request a refund, please:

• Contact support@reviewmagnet.cloud within the specified time frame
• Include your order number and reason for refund request
• Provide evidence of any technical issues if applicable
• For physical items, follow return instructions provided by support

7. Refund Processing

Processing Time: Refunds are typically processed within 5-7 business days of approval.

Method: Refunds are issued to the original payment method used for purchase.

Notification: You will receive email confirmation once your refund is processed.

8. Service Disruptions

If our service experiences significant downtime or technical issues that prevent normal use:

• You may request a prorated refund for the affected period
• Extended downtime may qualify for additional compensation
• Technical issues must be reported to support for evaluation

9. Subscription Cancellations

Monthly Subscriptions: Cancel anytime. Access continues until the end of the current billing period.

Annual Subscriptions: No refunds for partial years, but you may cancel to prevent auto-renewal.

10. Exceptions

We may make exceptions to this policy in cases of:

• Billing errors or unauthorized charges
• Service not matching advertised specifications
• Extraordinary circumstances at our discretion

11. Contact Information

For refund requests or questions about this policy, please contact:

Email: support@reviewmagnet.cloud

Subject Line: Refund Request - [Your Order Number]

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